Centralize cloud events
Your company uses more and more apps. As a Service from the Cloud or locally on your own IT-infrastructure. All of this generate a continues stream of technical and business driven events, messages and notifications. Meanwhile, the level of complexity to manage your apps, events and notifications increases as cloud services operate decentralised.
Centralising the configuration and management of events and notifications of your Cloud Services would reduce the complexity and level of maintenance.
Events result in notifications and information. Coworkers or customers are notified, asked to acknowledge, act or respond. As a group or subsequently (escalation).
We're human, not robots. Your coworkers are already multitasking to the max. people tend to become notification numb.
Filtering, aggregating and correlating events would decrease the number of notifications and increase relevance.
Notify the best possible way
Different people, different needs. Effectiveness is key. Tune your notifications to your audience.
Enrich when possible. Notify the best possible way with respect to the receiver. By push notification, e-mail, SMS or phone.